Shipping policy

Processing Time

• All orders are processed within 1-2 business days.

• Please note that we do not ship on weekends or holidays.

• During periods of high order volume, processing may take an additional 1-2 business days. We will notify you via email if your order is delayed.

Shipping Options and Rates

• Economy Shipping: $7.50 (Delivery in 5-8 business days)

• Standard Shipping: $10.50 (Delivery in 3-4 business days)

Delivery times are estimates and may vary based on factors outside of our control, such as carrier delays.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking information.

• Use the tracking number provided to monitor the status of your delivery.

Shipping Restrictions

• At this time, we ship only within the United States.

Damaged or Lost Items

• If your order arrives damaged, please contact us at support@shopgoodroot.com within 5 days of receiving your order. Please include your order number and a photo of the damaged item in your email.

• If your shipment is lost in transit, contact us at support@shopgoodroot.com so we can assist you in resolving the issue.

Customs, Duties, and Taxes

• As we currently ship only within the United States, there are no customs fees for our shipments.

Contact Us

If you have any questions or concerns about your order or our shipping policy, please reach out to us:

• Email: support@shopgoodroot.com